Leaving your dog with someone else causes anxiety. Photos and messages via WhatsApp turn that into trust.
In this article
Why communication sells lodging
Owners treat their dogs like family. At daycare and the hotel, they want to know if their dog ate, played, and slept well. Photos and short videos via WhatsApp reassure them, become content for the owner to share, and generate referrals.
Reservations
Dates, dog size, and availability.
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Pet interview
Behavior assessment before the first stay.
Vaccinations
Request the vaccination card via chat.
Photos and videos of the day
One or two updates per day.
Packages
Monthly daycare packages.
Holidays
Advance bookings for peak dates.
Billing
Deposit and payment via link or Pix.
Ready message
"Hi, Mariana! Thor ate everything, played with the morning group, and is now resting. Here’s a video of him in the playground."
The numbers that matter
Holiday occupancy, active daycare packages, and returning customers.
Common mistakes
Not sending updates, accepting pets without vaccination, and not requesting deposits during holidays.
Quick replies
Daily rate price, vaccination rules, and check-in/check-out times in ready replies. The team responds within seconds, even amid the daily routine with the dogs.
Reviews
Owners happy with photos usually leave good reviews. Ask for a review on the day of departure.
Frequently asked questions
Why send photos of the pet during the stay?
Because they reassure the owner, show the team’s care, and generate referrals. Many owners choose the hotel based on communication.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM replies to leads instantly in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.