Escape room customers almost always ask on WhatsApp before booking: how much it costs, how many people fit, if there is availability today. Whoever responds quickly and organizes the booking fills the rooms.
In this article
The question that decides the night
Groups of friends decide on the activity on the spot. If the escape room takes too long to respond, they go somewhere else.
Ready message with essentials
Rooms, number of players, duration, price per person, and available times for the day. One reply with everything.
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Booking with deposit
Request a deposit via Pix to hold the time slot and send confirmation with address and early arrival instructions.
Group confirmation
The day before, confirm the number of people and remind them about the explanation time before the game.
Corporate and birthday groups
Corporate teams and birthday parties book multiple rooms at once. Have a ready proposal for these groups.
After the game
Send the group photo and ask for a Google review the same day, while the experience is still fresh.
Tags in the CRM
Separate birthday, corporate, and friend groups. That way you know who to notify when a new room opens.
Common mistakes
Responding without available times, not requesting a deposit, forgetting confirmation, and not following up with repeat players.
Frequently asked questions
Is it worth charging a deposit for escape room bookings?
Yes. A deposit via Pix at the time of booking reduces no-shows and guarantees the time slot. Make the rescheduling and refund policy clear in the message.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to leads instantly in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.