After surgery or a fall, the family urgently needs a wheelchair, crutch, or boot. WhatsApp solves this without leaving the hospital.
In this article
Prescription
Photo.
Measurements
Guidance.
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Rental
Wheelchairs and beds.
Delivery
Hospital or home.
Elderly
Patience.
Family
Contact.
What the customer expects
Right product, fast delivery, and usage guidance.
Ready message
"Hi, Marcos! We have wheelchairs for monthly rental. We deliver today at the hospital by 18h."
Where to start
Create a rental and most requested products table.
An example
A store started delivering to the hospital the same day. Family members recommended it to other patients.
How CRM helps
The history stores measurements, rentals, and return dates.
Common mistakes
Product with wrong measurement, delayed delivery, and forgetting rental returns.
Frequently asked questions
How can the orthopedic store sell via WhatsApp?
By receiving a photo of the prescription or medical indication, guiding on measurements, offering sale or rental, and delivering at the hospital or home.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to the lead immediately in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.