People buying shoes want to know if they will fit. Answering this confidently via WhatsApp increases conversions and reduces returns.
In this article
Shoes cause size uncertainty
Anyone buying shoes, sneakers, or sandals online has one main question: will they fit? Stores that respond quickly on WhatsApp about sizing, fit, and comfort convert more and reduce returns. For physical stores, the conversation also brings customers to the storefront.
Additionally, shoes have collections, new releases, and key dates like back-to-school and Christmas that require communication with the customer base.
Answer sizing confidently
Have the measurement chart for each model and ask the customer what size they wear in other brands. Recommending the right size avoids returns.
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Photos and video on foot
A photo of the shoe on the foot and a short video show the real fit. They clear doubts that catalog photos don’t.
Easy returns
Explain the return policy before purchase. Confidence in returns increases conversion.
Announce new releases
Customers who bought a model usually like the brand. A message when the new collection arrives brings them back.
Tags by style and size
With tags for size and style, you notify only those who wear that size. Less useless messaging, more sales.
Key dates
Back-to-school, Mother’s Day, Father’s Day, and Christmas. Prepare suggestions by price range.
On the official API
Announcements outside the 24-hour window are marketing and require an approved template, only for those who have authorized.
After-sales
Ask if the shoe fit and if it’s comfortable. Quickly resolving a sizing issue builds loyalty.
Common mistakes
Answering “it fits normally” without knowing the model, hiding the return policy, and sending news about sizes the customer doesn’t use.
Ready message
"Hi, Pedro! This sneaker runs a bit small. If you wear 41 in other brands, I recommend 42. Want me to send a video of it on foot?"
Frequently asked questions
How to help the customer choose the right size via WhatsApp?
Have the measurement chart for each model, ask the size used in other brands, and send a photo or video of the shoe on foot.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to leads instantly in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.