The Business Profile on Google is one of the largest sources of local customers, yet almost no one measures how many conversations come from it.
In this article
The customer searches on Google and wants to talk now
Anyone searching for "furniture store near me" or "dentist downtown" finds the Business Profile on Google with address, reviews, and hours. The next step is to start a conversation. If the profile links directly to WhatsApp, contact happens in seconds.
For local businesses, the Business Profile on Google is one of the largest sources of customers, yet almost no one measures how many conversations come from it.
Complete profile
Correct category, updated hours, real photos, products, and services. A complete profile appears more often and builds trust.
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Takes 20 seconds. Prefer to talk directly on WhatsApp?
Take it to WhatsApp
Place the WhatsApp link on the profile’s website or on the buttons available for your account. Google’s messaging features change over time, so check what is active for your profile.
Identify the source
Use a WhatsApp link with a ready message, like "I saw you on Google." That way you can track how many contacts came from the profile.
Respond quickly
People coming from Google are usually comparing nearby options. The first clear response wins.
Reviews via WhatsApp
After service, ask for a review with the direct link. More reviews mean more prominence on Google.
Profile posts
News and offers on the profile show the company is active.
Profile questions
Answer public questions and direct users to WhatsApp for full service.
Measure
Conversations from Google, sales, and ticket size. With the number, you decide how much time to invest in the profile.
Common mistakes
Leaving hours outdated on Google, not responding to reviews, and not knowing how many customers came from the profile. An abandoned profile loses to the competitor around the corner.
Ready message
"Hi! I saw you found us on Google. Today we’re open until 19h. Would you like me to reserve the product for you to pick up?"
Frequently asked questions
How to know how many customers came from Google via WhatsApp?
Use a WhatsApp link with a ready message on the profile, like "I saw you on Google," and count the conversations that arrive with that message.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to the lead immediately in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.