A Google review is the cheapest advertisement there is and influences the decision of those who haven't bought yet. WhatsApp is the channel with the highest chance that the request will be read—if sent at the right time.
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A review is the cheapest advertisement
A Google review appears for those who search the company name and influences the decision of those who haven't bought yet. Most satisfied customers don’t leave reviews because no one asked at the right time, in the right way.
WhatsApp is the channel with the highest chance that the message will be read. A short request, with the direct link, at the moment of greatest satisfaction, generates more reviews than any email.
The right timing
Ask right after a good delivery: the product arrived, the service was completed, the student finished the module and said they liked it, the problem was resolved in support. Asking before that, or weeks later, yields little.
The request can come from the service conversation itself: someone who just said thank you is at the best moment. The team just needs to have the message ready to paste, with the link, and the habit of sending it.
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The message
"Glad it worked out! If you can, please leave us a quick review on Google, it takes less than a minute and helps a lot: [link]". Short, personal, and with the link that opens the review screen directly.
The direct link
The company’s Google profile generates a review link that opens the rating box directly. Sending only the company name for the person to search lowers the completion rate.
What not to do
- Offer discounts or gifts in exchange for reviews, which Google’s rules prohibit.
- Ask only those you think will give five stars, filtering out dissatisfied customers.
- Send the request in bulk to the entire database.
A reminder, at most
If the person hasn’t reviewed, a polite reminder two or three days later is acceptable. More than that is annoying.
Reply to all
Thank positive reviews by name and respond calmly to negative ones, offering to resolve issues via WhatsApp. People who read reviews pay attention to responses as much as to ratings.
Track it
Mark in the CRM who received the request and who reviewed. The rate shows if the timing and message are right.
Where to start
Generate your profile’s review link today and save the message as a quick reply for the whole team.
Frequently asked questions
What is the best message to ask for a Google review?
A short, personal phrase right after a good delivery, with the link that opens the rating screen directly: "Glad it worked out! If you can, please leave us a quick review on Google, it takes less than a minute: [link]". Do not offer gifts in exchange, which Google prohibits.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to the lead immediately in your own language, organizes each conversation in the CRM, and keeps messages ready at the team’s fingertips—on WhatsApp, Instagram, and Messenger.