Audio is convenient for the customer but challenging for those handling multiple conversations. Transcription converts audio into text that can be read in seconds.
In this article
The problem with audios
Customers love sending audio messages. The team, not so much: listening to dozens of long audios delays service and many details get lost.
Quick reading
Text can be read in seconds.
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Noisy environments
Busy store, meeting, or street noise.
History
The order is recorded in text.
Team
Another salesperson understands without listening again.
Privacy
Handle audios with the same care as messages.
Limits
Check names, amounts, and addresses.
Where to start
Ask the team to transcribe long audios before replying and verify important details.
How CRM helps
In Veylo, the agent can transcribe audio within the conversation, and the text stays with the contact’s history.
Ready message
"Hi, Rodrigo! I received your audio. So, that’s two curtains of 2.40 m for the living room, in sand color, with installation on Saturday. Can you confirm I got that right?"
Common mistakes
Replying without listening or reading the entire audio, not verifying numbers and addresses, and leaving the order only in audio without written record.
Frequently asked questions
Why transcribe customer audios?
To read the message quickly, serve customers in environments where listening isn’t possible, record the order in history, and find the information later.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to leads instantly with your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.