Many customers prefer to ask size questions via WhatsApp for privacy. Careful service turns doubts into purchases.
In this article
Why WhatsApp helps
Privacy to ask questions.
Measurements
Table and explanation.
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Sizes
Variety.
Restocking
Basic pieces.
Gifts
Pajamas and sets.
Exchanges
Clear rules.
Ready message
"Hi, Paula! I sent you the size chart and a short video on how to measure. With these measurements, the wireless model on 44 should be comfortable. If it doesn’t fit, exchanges are easy."
Where to start
Record a short video explaining how to measure and use it whenever a size question arises.
How CRM helps
Permissions limit who sees conversations, and the history saves each customer's size for the next purchase.
Common mistakes
Service without discretion, not explaining measurements, and complicated exchanges.
An example
A store recorded a short video explaining how to measure and started sending it whenever a size question came up. Exchanges decreased and customers began buying without needing to visit the store.
Frequently asked questions
How to help the customer choose the size via WhatsApp?
By sending the size chart, explaining how to measure, suggesting models based on desired comfort, and offering easy exchanges.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to leads instantly in your own language, organizes each conversation in the CRM, and keeps ready messages handy for the team — on WhatsApp, Instagram, and Messenger.