Those considering plastic surgery research extensively before scheduling a consultation. Attentive service on WhatsApp makes a difference in their choice.
In this article
First Contact
Welcome and understand the interest.
Consultation
The evaluation is conducted by the doctor.
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It takes 20 seconds. Prefer to talk directly on WhatsApp?
Expectations
Without promising results.
Budget
Explain what is included.
Pre-operative
Exams and written instructions.
Post-operative
Follow-up and returns.
Confidentiality
Health data protected.
Where to Start
Write answers to the most common questions, reviewed by the doctor, and define who handles the office reception.
How CRM Helps
Permissions limit who sees conversations, and the history records every instruction sent to the patient.
Ready Message
"Hi, Renata! The evaluation with Dr. Paulo is in person and lasts about 40 minutes. He will understand what you want and explain the options safely. We have an opening on Tuesday at 15h."
Common Mistakes
Promising results via WhatsApp, giving a budget without consultation, and answering on a personal cell phone without access control.
Frequently Asked Questions
How should a plastic surgery office handle WhatsApp service?
With humanized service, scheduling the consultation for evaluation, clear information without promises of results, confidentiality, and written instructions approved by the doctor.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to leads instantly in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.