Cameras and alarms are sold on trust. The customer wants to understand what they will see on their phone, how much it costs and when it will be ready, and much of that conversation happens on WhatsApp.
In this article
Questions before the quote
Use a ready-made message: home or business, how many spots they want to see, whether there is internet on site and whether any equipment is already installed.
Photos and video of the site
Ask for photos of the entrances and a short video of the property. That already gives you an idea of the size of the job.
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It takes 20 seconds. Prefer to talk directly on WhatsApp?
Site visit
Book the visit on WhatsApp and confirm the day before with the time and the technician’s name.
Proposal with kits
Send two or three options, such as 2, 4 or 8 cameras, with and without an alarm. A ready-made kit makes the decision easier.
Scheduled installation
Confirm the date, how long the job takes and what the customer needs to have ready, like the Wi-Fi password.
App support
After the installation, send a step-by-step guide to view the cameras on the phone. It is the question that comes back the most.
Monthly maintenance
Offer a maintenance and monitoring plan. That is income every month, not only at the sale.
Common Mistakes
Quoting a price without knowing the site, disappearing after the installation and not teaching the customer to use the app.
Frequently asked questions
Can you quote cameras on WhatsApp alone?
For small homes, yes, with photos and a short video of the spots. For businesses and larger homes, use WhatsApp to gather the information and book the site visit before the final proposal.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM replies to the lead instantly in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.