In delivery, every minute of conversation is a hungry customer waiting. An organized digital menu on WhatsApp answers questions before they are asked and speeds up the order for both sides.
In this article
Catalog with photos
Each dish with photo, short description, and price. The customer chooses without asking.
Combos
Ready combos speed up decisions and increase order value.
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Order message
Request data in a standard message: items, address, payment method, and notes.
Confirmation
Confirm the order and delivery time immediately. Customers without confirmation call or cancel.
Hours
Leave business hours in the automatic message for those who contact outside hours.
Delivery fee
Inform the fee by neighborhood before closing. Surprise at the end causes cancellations.
Repeat purchase
A message on the day of the week the customer usually orders brings the next order.
Common mistakes
Menu in blurry photo, outdated prices, and slow confirmation.
Automatic message outside business hours
"We are closed now. We open tomorrow at 11h. Leave your order here and we will confirm as soon as we open."
How to measure
Track the time between the first message and order confirmation. The shorter, the more orders close.
Frequently asked questions
Is it better to send the menu as a photo or use the catalog?
The WhatsApp Business catalog shows photos, description, and price of each item and is updated without sending new images. A photo of the printed menu tends to be outdated and hard to read.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to the lead immediately in your own language, organizes each conversation in the CRM, and keeps messages ready for the team — on WhatsApp, Instagram, and Messenger.