Holidays change service hours. Giving advance notice and setting up an automatic reply prevents frustration.
In this article
Advance Notice
Active customers.
Automatic Message
Return time.
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On Call
If any.
Return
Priority.
Calendar
Annual.
Tone
Courteous.
What the Customer Expects
To know when the company returns and if there is service for emergencies.
Ready Message
"Hello! We will be closed on Friday, 15, due to the holiday. We will return on Monday at 8h. For emergencies, please call the number below."
Where to Start
Build the year’s holiday calendar and prepare messages in advance.
An Example
A store started notifying holidays in advance. Complaints about lack of response stopped.
How CRM Helps
Away messages and tags mark who contacted during the holiday for prioritized follow-up.
Common Mistakes
Giving last-minute notice, generic messages, and forgetting to follow up.
Frequently Asked Questions
How to notify about holidays via WhatsApp?
By sending advance notice to active customers, setting an automatic message with return time, and providing an emergency contact channel if available.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to leads instantly in your own language, organizes every conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.