People buying chocolate as a gift want to get it done quickly. WhatsApp is where the sale happens.
In this article
Why WhatsApp sells gifts
Most chocolate purchases are gifts, and many are decided at the last minute. Customers want to see options, know if delivery is available today, and pay quickly. Stores with ready catalogs and responses within minutes sell more on every occasion.
Gift catalog
Boxes, baskets, and kits with photos and prices.
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Holidays
Easter, Valentine’s Day, Mother’s Day, Father’s Day, and Christmas.
Orders
Customized with agreed deadlines.
Corporate
Year-end kits and client gifts.
Card and packaging
Handwritten message and attractive packaging.
Delivery
Confirmed deadline and time.
Reminders
Notify those who bought last year.
Ready message
"Hi, Aline! For Mother’s Day, we have the box with 12 chocolates and a handwritten card. We deliver Saturday morning. Would you like me to reserve one?"
The numbers that matter
Sales by date, corporate orders, and customers who buy on multiple occasions.
Common mistakes
Outdated catalog, slow responses before the date, and forgetting previous buyers.
Multiple agents
During Easter and Christmas weeks, messages multiply. Sharing customer service among the team, with tags for paid and delivered orders, prevents forgetting orders.
After-sales
After the date, ask if the gift was appreciated and request a Google review.
Frequently asked questions
How can a chocolate shop sell more outside of Easter via WhatsApp?
With campaigns for all gift occasions, corporate kits, party favors, and birthday reminders for previous buyers.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to leads immediately in your own style, organizes each conversation in the CRM, and provides ready messages for the team — on WhatsApp, Instagram, and Messenger.