Customers who need an electrician almost always send a message before calling. Electricians who reply fast, ask for the right information and confirm the time close more jobs and waste less time on pointless visits.
In this article
Screening by photo
Keep a ready message asking for a photo of the breaker panel, the outlet or the faulty point, the neighborhood, and whether it is a house, an apartment or a business.
Quote or visit
Simple jobs, like replacing an electric shower or installing a light fixture, can be priced in the chat. Renovations and new panels need a visit.
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Emergencies
Separate customers who have no power from those who want to install a ceiling fan. Emergencies have their own hours and price.
Confirm the time
The day before, confirm the address and the arrival window. On the day, let the customer know when you are on your way.
Job photos
Send before and after photos and explain what was replaced. The customer understands the value and keeps your contact.
After-sales
After one week, ask if everything is working and request a Google review.
Common Mistakes
Going to the customer without knowing the problem, giving a fixed price for a renovation without seeing it, and disappearing after the job.
Frequently asked questions
Should an electrician charge for the estimate visit?
Many charge a visit fee and deduct it from the job if the customer goes ahead. Explain this in the first message to avoid surprises and filter out people who only want to compare prices.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM replies to the lead instantly in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.