Electricians, plumbers, and carpenters don’t have time to wait in line at the counter. Through WhatsApp, they send a photo of the part and receive everything prepped and ready.
In this article
Photo Orders
Part and measurement.
Professionals
Registration and terms.
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Takes 20 seconds. Prefer to talk directly on WhatsApp?
Quotation
Fast.
Preparation
Ready for pickup.
Delivery
On site.
Restocking
Regular items.
Ready Message
"Hi, Mr. Jorge! From the photo, it’s the 3/4 valve. I’ve set aside two and the thread seal tape. Will you pick up at 10h or should I send it to the site?"
Where to Start
Create a label for professionals and respond to photo orders in minutes.
An Example
A hardware store started accepting photo orders. Professionals saved time and purchases became more frequent.
How CRM Helps
Labels separate professionals from counter customers, and the history shows what each usually buys.
Common Mistakes
Confirming parts without checking measurements, taking too long, and forgetting to notify when the order is ready.
What the Customer Expects
A response within minutes, the right part, and confirmation that it’s set aside. The professional is in the middle of a job, and every unnecessary trip to the store is lost time.
Frequently Asked Questions
How can a hardware store sell through WhatsApp?
By accepting orders with a photo of the part, confirming measurements, sending the quote, preparing the order, and arranging pickup or delivery to the site.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to leads immediately in your own language, organizes every conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.