The customer wants to know if the repair is worth it before bringing the shoe in. From the photo, the shoe repair shop already responds.
In this article
Estimate by photo
Preliminary.
Deadline
Clear.
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Ready
Notice.
Bags
Other service.
Pickup
Reminder.
Loyal Customers
List.
What the customer expects
To know if it’s worth repairing, how much it costs, and when it will be ready.
Ready message
"Hi, Mr. Carlos! Your shoe is ready: sole replacement and stitching. You can pick it up starting at 14h."
Where to start
Ask for a photo of the shoe before the customer comes and give a price range.
An example
A shoe repair shop started notifying when repairs were ready. Forgotten items at the counter almost disappeared.
How the CRM helps
The history stores each customer’s repairs and phone number.
Common mistakes
Not notifying when ready, wrong deadlines, and estimates without seeing the item.
Frequently asked questions
How can the shoe repair shop use WhatsApp?
By receiving photos for preliminary estimates, informing deadlines, notifying when repairs are ready, and reminding customers who forgot items at the store.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to the lead immediately in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.