The question "Do you have this product?" is a customer ready to buy. The right answer, at the right time, closes the sale.
In this article
Quick answer
Available or not, respond immediately.
Updated photos
Of the actual product.
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Reservations
Deadline to pick up.
Arrival notice
Those who ordered get it first.
Waiting list
Register product and size.
Alternatives
Offer something similar.
Honesty
Do not confirm what you don’t have.
Where to start
Create a "waiting for product" tag and record in the conversation the item and size the customer wants.
How CRM helps
Tags and reminders help notify everyone who was waiting for that product when it arrives.
Ready message
"Hi, Carol! The white sneakers 37 arrived today. I’ve set aside a pair for you until tomorrow at 18h. Would you like me to reserve it?"
Common mistakes
Forgetting to notify those who ordered, reserving without a deadline, and confirming a product that is already sold out.
Frequently asked questions
How to notify the customer when the product arrives?
By recording the interest in the conversation, with product and size, and sending a message as soon as the stock arrives, with a reservation option.
The bottleneck is almost never the team. It’s the time until the first response.
VeyloCRM responds to the lead immediately in your own language, organizes each conversation in the CRM, and keeps ready messages at the team’s fingertips — on WhatsApp, Instagram, and Messenger.