Last updated: 2026-10-12
AI agent and automation flows
Flows are built by dragging blocks on a canvas. The AI Agent block can take over the conversation at any point and reply naturally, using only the information you provide.
Blocks
- Send message, image, video, audio, file or link.
- Wait for reply (with a “no reply” path) or wait for a set time.
- Condition by words, offer numbered options, or understand topics written in the lead's own words.
- A/B test paths by percentage.
- Add tag, set owner, move in the funnel, create an internal note.
- AI Agent and End.
Triggers
A flow can start on a new conversation, when the lead writes a keyword, when a card enters a pipeline stage, when a tag is added, or only when someone triggers it manually. Each flow has business hours and can be limited to specific channels.
The AI agent
The agent reads the flow's texts and the information you add for the product or service, keeps the conversation's context, answers questions and can book appointments in the Veylo calendar. It never invents prices or terms: anything it doesn't know is passed to the team. You can choose to reply with text only, or with voice using the Voices module.
Frequently asked questions
Which AI models are used?
The platform works with OpenAI and Groq models, chosen by the platform; accounts can also use their own key.
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