Last updated: 2026-10-12
Instagram Direct and Messenger
Instagram Direct and Messenger arrive in the same inbox as WhatsApp, through Meta's official API, with the same history, team and quick replies.
Requirements
- A professional Instagram account (Business or Creator).
- A Facebook Page you manage.
- The Instagram and Messenger module (included in Professional, available as an add-on on Essential).
Rules set by Meta
On both channels the customer always writes first, and you can reply up to 24 hours after their last message. There are no templates or broadcasts on Instagram Direct and Messenger.
More than one brand
The module includes one Instagram account and one Messenger Page. Extra accounts can be added to the subscription.
Run your WhatsApp sales in one place
Plans from US$ 297 / € 297 per month. Cancel anytime.
See pricing