Last updated: 2026-10-12
Frequently asked questions
Short answers to the questions we get most often.
Frequently asked questions
Do I need to change my number?
No. You connect the number you already use, by QR Code or through Meta's official API.
What's the difference between QR Code and the official API?
QR Code is the quick connection for day-to-day service. The official API is Meta's certified route, with approved templates and more predictability at high volume. Veylo works with both.
Can my whole team use it?
Yes. The inbox is shared, every conversation has an owner and a status, and reports show each agent's performance.
Does it work in my language?
The platform, emails and the support assistant are available in English, Spanish and Portuguese. Each person can switch the language at any time.
Can the AI handle conversations and book appointments?
Yes. The AI agent uses your information, keeps context, answers questions and books appointments in the calendar. When something depends on the team, it hands the conversation to a person.
Is there an iPhone app?
Yes, free for Veylo customers, with the inbox, history, pipeline and push notifications.
Where is the data stored and who owns it?
Your company owns its data. Veylo processes it only to provide the service, uses encrypted connections and access controls, and never sells personal data. See the privacy policy for details.
How do I see it working?
Book a free demo and we'll show the platform with your scenario.
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