Last updated: 2026-10-12
WhatsApp coexistence in Veylo CRM
Coexistence is Meta's official mode to run the WhatsApp Business app and the Cloud API on the same number. In Veylo you connect it by scanning a QR Code inside Meta's official signup.
What you get
- The number keeps working in the WhatsApp Business app on the phone.
- The same conversations appear in Veylo's shared inbox, where the whole team can answer.
- Up to 180 days of chat history can be brought in.
- Approved templates, official quality ratings and broadcasts through the official API.
Limits set by Meta
- Groups and disappearing messages are not part of the API.
- API throughput is limited per number.
- The phone app needs to be opened regularly so Meta keeps the link active.
How to connect
On the Professional plan, open Integrations → Meta official API, choose “Keep it in the app” and follow Meta's window. When asked, scan the QR Code with the WhatsApp Business app. The number shows up in Channels as soon as Meta confirms it.
Frequently asked questions
Do I lose my chats when I connect?
No. Chats stay on the phone, and recent history is mirrored into Veylo.
Is coexistence available in every country?
Availability depends on Meta. The signup confirms whether your number is eligible.
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