Last updated: 2026-10-12
Cloud vs coexistence
When connecting an official number, you choose where it lives: only in the software (cloud) or in the phone app and the software at the same time (coexistence).
Side by side
| Via the cloud | Coexistence | |
|---|---|---|
| Phone app keeps working | No | Yes |
| Chat history | Starts fresh | Up to 180 days imported |
| Agents on the number | No limit | No limit in the CRM, plus the phone |
| Groups and disappearing messages | Not available | Stay on the phone, not in the API |
| Best for | New numbers, large teams | Numbers your staff already use on the phone |
Changing later
A number in coexistence can later be moved fully to the cloud if the team no longer needs the phone app.
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