Last updated: 2026-10-12

How to follow up with leads on WhatsApp

Most sales that are lost aren't lost to a competitor — they're lost to silence. A light, consistent follow-up recovers many of them.

A simple rhythm

• Same day: answer the open question and propose a next step.
• Next day: a short message adding something useful (a photo, a testimonial, a detail).
• Three to five days later: a direct question, such as whether they still want to move forward.
• After that: mark the lead as not interested or schedule a reminder for later.

Tools in Veylo

• Schedule follow-up activities with date and time; overdue ones appear first.
• Schedule the message itself, including audio or files, to go out at the right time.
• Use “Wait for reply” blocks in flows to send an automatic nudge when there's no answer.
• Mark leads as “not interested” to remove them from future broadcasts.

Respect the 24-hour window

On Meta's official API, messages after 24 hours without a customer reply require an approved template.

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