Last updated: 2026-10-12
How to handle opt-outs
People who asked to stop and keep receiving messages are the fastest way to get reports and lose a number. Handling opt-outs well is both respectful and protective.
What Veylo does automatically
- Reads replies and recognizes when someone asks not to receive more messages.
- Flags the conversation and leaves that person out of future broadcasts.
- Shows how many contacts in an audience are excluded before you send.
What the team can do
- Mark a lead as “not interested” manually.
- Exclude a contact from broadcasts from the conversation menu.
- Block a contact if needed.
Make leaving easy
Mention in your campaigns how to stop receiving messages. It reduces reports and improves your number's quality rating.
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