Last updated: 2026-10-12

How to reactivate old customers

Past customers already trust you. A well-targeted WhatsApp message is often the cheapest sale you'll make this month.

Segment first

• Use tags and pipeline stage (Won) to find past buyers.
• Filter by last interaction to reach people who haven't talked in months.
• Exclude anyone who asked to stop receiving messages — Veylo does this automatically.

Write for one person

Use the contact's first name, mention what they bought or asked about, and offer one clear next step. Add message variations so not everyone receives exactly the same text.

Send safely

Use pacing, a daily cap and number rotation. On the official API, start with an approved marketing template.

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