Veylo CRM · Docs

Last updated: 2026-10-12

How to answer WhatsApp after hours

Many leads write at night and on weekends — exactly when nobody is at the desk. An automated reply keeps them engaged until the team arrives.

Options, from simple to advanced

Business hours in flows

Each flow in Veylo can run 24 hours or within custom hours, including periods that cross midnight. You can have one flow for business hours and another for after hours.

The morning handoff

Leads that wrote overnight appear in Prospects, already qualified, with the conversation history. Automatic assignment distributes them as soon as the team starts.

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