Last updated: 2026-10-12

How to recover leads that stopped replying

A lead that stopped replying isn't necessarily lost. Usually they got busy, had a doubt they didn't ask, or are comparing options.

What to send

• A short message that's easy to answer: a yes/no question or two options.
• Something new: a photo, a testimonial, a limited-time condition.
• An honest check: “Should I keep this open for you or close it for now?”

Use the tools

• Filter conversations by last interaction to find who went quiet.
• A “Wait for reply” block with a “No reply” path sends the nudge automatically.
• On the official API, use an approved template after 24 hours.

Know when to stop

After two or three attempts, mark the lead as not interested. It leaves future broadcasts and your pipeline stays honest.

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